Product Notice
Wallet workflow
Review the active network and asset contract before a transfer.
Product & Security Updates
Learn product notes, network alerts, security reminders and service notices with practical security checks and on-chain verification guidance.
Updates and notices
Security Notice
Protect recovery material
Keep seed phrases and private keys offline and never send them to support.
Network
Confirmation delays
Busy networks can increase fees or waiting time; use the transaction hash to check status.
Service
Approval review
Periodically revoke DApp permissions you no longer need.
Recent Update
Layer 2 learning guide
Review network selection, bridging and withdrawal waiting time.
Common mistakes and verification
Common mistakes include using the wrong network, copying a bad address, ignoring token contracts, treating pending transactions as failures, or accepting an unclear approval. Troubleshoot product notes, network alerts, security reminders and service notices with verifiable data such as transaction hashes, block heights, address history and contract addresses instead of relying only on interface messages.
Common mistakes include using the wrong network, copying a bad address, ignoring token contracts, treating pending transactions as failures, or accepting an unclear approval. Troubleshoot product notes, network alerts, security reminders and service notices with verifiable data such as transaction hashes, block heights, address history and contract addresses instead of relying only on interface messages.
Security and risk boundary
Seed phrases and private keys should remain under the user’s control. Official support should not request them, and verification codes should never be shared. Third-party DApps, smart contracts and network services can introduce risk. Because confirmed transactions are usually not reversible by the wallet alone, pre-signing checks are essential.
Seed phrases and private keys should remain under the user’s control. Official support should not request them, and verification codes should never be shared. Third-party DApps, smart contracts and network services can introduce risk. Because confirmed transactions are usually not reversible by the wallet alone, pre-signing checks are essential.